Privacy Policy

At Dkola Official, we value your trust. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, make a purchase, or contact us.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, contact us, or sign up for updates, we may collect:

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party payment systems)

b. Non-Personal Information

We may also collect:

Browser type
Device information
Pages visited
Cookies and usage data to improve user experience

2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate order updates
Respond to customer inquiries
Improve our website and services
Send promotional emails (only if you subscribe)
Detect and prevent fraud or unauthorized activities

3. How We Protect Your Information

We take your privacy seriously.
Dkola Official uses industry-standard security measures to:

Protect your personal data from unauthorized access
Ensure secure payment processing through trusted third-party gateways
Prevent misuse, loss, or alteration of your information

However, no online system can be 100% secure, and we encourage customers to keep their account details confidential.

4. Sharing Your Information

We do not sell or trade your personal data.

We may only share your information with:

Trusted service providers (delivery partners, payment processors)
Legal authorities, if required by law
Website analytics tools, to understand user behavior (non-personal data)

All third-party partners are required to protect your information and use it only for essential services.

5. Cookies and Tracking Technologies

Our website may use cookies to:

Improve site performance
Personalize user experience
Understand website traffic and behavior

You can disable cookies in your browser settings, but some website features may not function properly.

6. Your Rights

You have the right to:

Request access to your personal data
Update or correct your information
Request deletion of your data (where possible)
Unsubscribe from promotional emails anytime

To request any of these actions, contact us at:

📧 dkolaofficial@gmail.com
📞 0330-8373651

7. Children’s Privacy

Our services are not intended for individuals under 13.
We do not knowingly collect personal data from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have questions or concerns regarding this Privacy Policy, feel free to reach out:

📧 Email: dkolaofficial@gmail.com
📞 Phone: 0330-8373651